7% is explicit language
People are speaking, even if they don't say anything.
38% of what is being communicated is through vocal cues.
55% of communication comes from the face.
Learning the difference could
help save your life.
In a high stakes negotiation, nonverbal cues like body language and tone of voice can communicate more about a person’s feelings than their words. Albert Mehrabian’s 7-38-55 rule is a theory that seeks to quantify how much of meaning is communicated via verbal and nonverbal communication methods.
-Chris Voss, Former FBI Negotiator